Privacy Policy

Company and Privacy Officer

INSPEXION is the trade name of [Legal name of the company]. For any request concerning your personal information, you may contact our privacy officer using the following details.

Company

INSPEXION

Privacy Officer

Mohamed

Title or Role

Management

Dedicated Email Address

info@inspexion.ca

Privacy Officer’s Phone Number

514 346-1932

Mailing Address

3230 Rue Allard H4E 2N1 Montréal Québec

What Information Do We Collect?

The information collected depends on your interaction with us: an information request, booking request or the performance of an inspection engagement.

Forms and Communications

When you contact us through a form, by phone or by email, we may collect:

• Your name and contact details.
• Your phone number and email address.
• The inspection service requested.
• The property type, address and area.
• Your preferred visit date.
• The contents of your message and useful documents you choose to provide.

Required fields are identified in the forms. Please limit your message to information relevant to your request and avoid including sensitive data unnecessarily.

Inspection File

As part of an engagement, the file may include communications, the contract, billing information, observations, photographs and the inspection report. These items may contain personal information when they allow an individual to be identified.

Website Technical Data

[Describe the data actually recorded by the server and security tools: IP address, date and time, requested pages, browser information, and the purposes for which they are used.]

Why Do We Use This Information?

Information needed for your request is used for the following purposes:

• Answering your questions.
• Determining the appropriate service for your property.
• Preparing and communicating a proposal.
• Organizing the visit and handling appointment-related communications.
• Carrying out the engagement, preparing deliverables and answering follow-up questions.
• Managing billing and applicable administrative obligations.
• Handling requests relating to privacy or a dispute.

[Add, if applicable, purposes specific to technical logs, statistics or marketing communications.]

Consent and Choices

When consent is required, we explain the relevant purposes so you can make an informed choice. Any additional use requiring your consent is subject to an appropriate request.

Reading this policy does not, by itself, constitute consent to receive advertising or activate optional tracking tools.

You may refuse to provide optional information. If information is necessary to prepare or perform the service, its absence may prevent us from proceeding with all or part of your request.

To withdraw consent, contact the privacy officer identified on this page. We will explain any potential consequences and applicable limitations, including when retention is required by law.

Who Can Access the Information?

Access to information must be limited to individuals who need it to perform their duties or carry out the engagement.

Depending on the tools and services used, certain information may be processed by service providers, including for hosting, email or file management.

[Specify the actual categories of recipients, the information concerned and the reasons for its disclosure.]

Sharing a report with a real estate broker, seller or another third party must comply with applicable authorizations. Participating in a real estate transaction does not automatically grant access to your file.

Information may also be disclosed when permitted or required by law.

Hosting and Processing by Service Providers

Our information may be stored in the company’s systems and with service providers used to deliver our services.

• Website hosting: [Provider and processing location].
• Email: [Provider and processing location].
• File and report storage: [Solution and processing location].
• Other service providers: [Specify or delete].

[Specify whether information is disclosed or entrusted to a service provider outside Québec, the territories concerned and applicable safeguards.]

Cookies and External Tools

Cookies are small files stored in your browser. Some enable a service to function; others measure website usage or support advertising tracking.

[Specify the cookies actually used, their provider, purpose, duration and available choices. If no analytics or advertising tools are used, state this after verification.]

[If optional cookies are present, explain how to accept or reject them and change your choice. Add access to the preference manager actually installed on the website.]

Your browser also allows you to manage or delete cookies. Blocking certain necessary cookies may affect some website functions.

Third-Party Resources and Links

When a resource is loaded from an external provider, your browser sends it the data required for the connection, including your IP address.

[Identify the external resources actually loaded: CSS or JavaScript libraries, fonts, maps, videos or other modules.]

When you open a link to a social network or another website, that service’s practices apply. We encourage you to review its privacy policy.

Retention and Destruction

Information is retained for as long as necessary for the purposes for which it was collected, taking applicable obligations into account.

• Requests that do not result in an engagement: [Retention period or criteria].
• Contracts, files and reports: [Retention period or criteria].
• Billing documents: [Applicable period].
• Technical logs: [Retention period].
• Backup copies: [Replacement or deletion cycle].

When no longer needed, information is securely destroyed or anonymized in accordance with applicable requirements. A legal obligation or dispute may justify longer retention.

Protection of Personal Information

Information protection relies on measures appropriate to its sensitivity, use and the systems concerned.

[Describe the measures actually implemented: access controls, account protection, secure transmission, backups, document management and oversight of service providers.]

No system can guarantee absolute security. If a privacy incident occurs, INSPEXION takes the required measures to limit its consequences and provides the notifications required by law.

Your Rights and Requests

Subject to the conditions and exceptions provided by law, you may, among other things:

• Request access to personal information held about you.
• Request the correction of inaccurate, incomplete or ambiguous information.
• Withdraw consent when processing is based on that consent.
• Request, where the right applies, that computerized information be provided in a structured, commonly used technological format.
• Submit a complaint about the handling of your information.

Submit your request in writing to the privacy officer identified on this page. Describe the information concerned and the action requested.

Proportionate identity verification may be necessary before a file is disclosed. Do not send identification documents unsolicited through an unsecured channel.

Your request is processed within applicable timeframes. Any restriction or refusal is explained in accordance with legal requirements.

Privacy Questions and Complaints

If you have a concern, contact our privacy officer and describe the situation, relevant dates and desired outcome.

The privacy officer reviews the request, gathers the necessary information and informs you of the action taken. When corrective measures are needed, they are determined according to the situation.

[Specify the internal process: acknowledgement of receipt, estimated follow-up timeframe and response procedures.]

You may also consult the Commission d’accès à l’information du Québec for information about available procedures and remedies.

Updates to This Policy

This policy may be amended to reflect changes in our practices, tools or applicable requirements. The last updated date appears at the top of the page.

When a change requires specific notice or renewed consent, appropriate steps are taken. Publishing a new version does not, by itself, constitute consent to new uses.